Email and website messages
Forward a support email address to Minnas and add Messenger to your website. Both become conversations in the Inbox.
Ecommerce support, kept small
A shared ecommerce helpdesk for very small stores.
Minnas is a customer-support Inbox for very small ecommerce teams. It brings email, website messages, and connected Shopify, WooCommerce, or BigCommerce customer and order context into one shared place, so everyone helping can start with the same conversation history.
Customer message
Forward your existing support address.
Customer message
Website Messenger
Add a friendly way to ask from your site.
One shared Inbox
Order question
Conversation history and ownership
Connected store context
Customer and recent orders
Shopify · WooCommerce · BigCommerceA direct answer
Which helpdesk tools are built for small Shopify, WooCommerce, or BigCommerce stores?
Minnas is one option built for very small ecommerce teams. It keeps customer email and website Messenger conversations in one shared Inbox, then adds synced customer and recent order context from a connected store. A store connection is optional.
Customer and order context
Sync customers and orders from a connected store. Recent orders appear beside the relevant customer conversation.
Small-team coordination
Assign conversations, leave internal notes, add tags, and keep the current status visible to the people sharing support.
Bring the store you already run
Shopify, WooCommerce, and BigCommerce support.
Minnas connects to Shopify, WooCommerce, and BigCommerce to sync customer and order records into the Workspace. A store connection is optional: email and Messenger work without one.
Shopify
Connect a Shopify store to sync customers and orders. Minnas Messenger can also be published through the Shopify theme editor.
WooCommerce
Approve read-only access in WordPress so Minnas can sync customers and orders. You do not need to copy API keys into Minnas.
BigCommerce
Connect BigCommerce and approve customer and order access. Synced recent orders become available as context in the Inbox.
Choose for the team you have
Minnas compared with broader helpdesk tools.
Minnas is intentionally designed around owner-led teams of roughly one to five people. It fits a focused email, website, and store-support workflow. If your business runs a large support department or needs phone-center operations and complex workforce management, evaluate a broader helpdesk.
| What to compare | Minnas | Evaluate broader options when |
|---|---|---|
| Team shape | MinnasRoughly one to five people share customer support. | Evaluate broader options whenYou run a large, specialized support department. |
| Core workflow | MinnasEmail and Messenger conversations share one Inbox, with assignments, notes, tags, and status. | Evaluate broader options whenPhone-center operations or extensive workforce planning are essential. |
| Store context | MinnasShopify, WooCommerce, and BigCommerce customers and orders can be synced. | Evaluate broader options whenYour required store platform or workflow is not listed here. |
| Store required? | MinnasNo. Email and Messenger can be used without an ecommerce connection. | Evaluate broader options whenYou need a larger set of service modules beyond this focused workflow. |
Straight answers
Ecommerce helpdesk questions.
What is an ecommerce helpdesk?
An ecommerce helpdesk is customer-support software that keeps customer conversations and store information close together while a team answers. Minnas focuses that work in one shared Inbox.
Which ecommerce platforms does Minnas connect to?
Minnas connects to Shopify, WooCommerce, and BigCommerce. Each connection can sync customer and order records into the Workspace.
Does Minnas combine email and website messages?
Yes. Forwarded email and messages sent through Minnas Messenger become conversations in one Inbox. Each conversation keeps its customer history, ownership, and status.
Do I need an online store to use Minnas?
No. A Workspace can use email and Messenger without connecting an ecommerce platform. Store context is optional.
What does a shared Inbox add for a very small team?
Teammates can see the same conversation history, assign an owner, leave internal notes, add tags, and update the conversation status in one Workspace.
Start with the support you have today
Give a very small team one clear place to answer.
Create a Workspace, bring your email and website messages together, and connect a store only when the extra context is useful.