Minnas vs Shopify Inbox

A customer relationship goes beyond chat.

Shopify Inbox is a free storefront conversation tool built for Shopify. Minnas is worth considering when customer email and website messages need a shared home, whether or not your business runs on Shopify.

Try Minnas Free ↗See the differences ↓

Made for owner-led teams. No store required.

A good fit beats a longer feature list.

Consider Minnas when

Your team is small.
Your customers matter.

Customer email is becoming as important as storefront messages, or you need support for a business beyond Shopify.

Consider Shopify Inbox when

Right at home on Shopify

Shopify merchants whose main need is storefront chat and shopping assistance.

The useful differences

What changes in your day?

Minnas and Shopify Inbox at a glance
What matters	Minnas	Shopify Inbox
Everyday workflow	Email and Messenger together, with optional Shopify, WooCommerce, and BigCommerce context.	Shopify storefront conversations and shopping assistance.
How you pay	Free for one Teammate. Core: $49/month. Pro: $99/month. Both paid plans include unlimited Teammates.	The Inbox app is free. Running the underlying Shopify store has its own costs.
What to factor in	Unlimited human conversations. Free has 30-day history; paid plans have unlimited history. AI has monthly and daily allowances.	Start with the free option if storefront chat covers the job. Evaluate Minnas when you need a broader email and website support workflow.

USD. Minnas prices above use monthly billing. Competitor terms and plan details can change. See Shopify Inbox’s official details ↗

Where Shopify Inbox stands out

Right at home on Shopify

Shopify Inbox connects shopping conversations to the store’s catalog and policies, with optional AI assistance. For a Shopify merchant focused on helping shoppers choose products, that close fit and free price are strong reasons to try it first.

The Minnas approach

One place to pick up the conversation.

A customer writes in. You see the conversation, bring in a Teammate, and keep the answer moving. Add Messenger to your website and connect your store when order context helps. You can also publish help articles for the questions that come up again and again.

Explore Minnas’s Inbox and store context →

A thoughtful move

Try the fit before you switch.

01 / MAKE A SHORT LIST

Bring your real needs.

List the channels, store actions, and automations you use. Try your essential workflows in a new Minnas Workspace before moving customer traffic.

02 / BRING SOME HISTORY

Start with a small import.

Minnas accepts conversation CSV files under 10 MB with a name or email and message body. Exports may need reshaping. Test a sample; attachments, rules, and every original field will not automatically transfer.

03 / CHECK BOTH DIRECTIONS

Make the handoff carefully.

Reconnect email and store Channels, set up Messenger, and check incoming messages and outgoing replies. Keep access to your old history while you confirm the new setup.

Need to check a workflow? Ask us →

Good questions

Before you decide.

Do I need Shopify to use Minnas?

No. Start with customer email and Messenger on your website. Shopify, WooCommerce, and BigCommerce connections are optional when your business needs store context.

What does Minnas Free include?

One Teammate, one Brand, one connected store, email, Messenger, and unlimited human conversations with 30-day history. AI, automations, saved replies, and help articles have allowances. Core is $49/month or $490/year for unlimited Teammates and history. Pro is $99/month or $990/year for up to five Brands.

Is this an independent review?

This guide is written by Minnas. We explain where each product may fit and link the official competitor source so you can check the details yourself. We do not claim identical features or guaranteed savings.

Reviewed September 07, 2026 · Source: Shopify Inbox official product and pricing information. Product names belong to their respective owners; no affiliation is implied.