Minnas vs Gorgias

A little shop. A lot of care.

Gorgias puts ecommerce automation at the center. Minnas brings email, website messages, and store context together for the owner and the people helping them.

Try Minnas Free ↗See the differences ↓

Made for owner-led teams. No store required.

A good fit beats a longer feature list.

Consider Minnas when

Your team is small.
Your customers matter.

You want to answer customer email and website messages alongside store context, with a flat paid plan for your team.

Consider Gorgias when

Ecommerce depth

Stores investing in ecommerce automation and a broad integration stack.

The useful differences

What changes in your day?

Minnas and Gorgias at a glance
What matters	Minnas	Gorgias
Everyday workflow	Email and Messenger together, with optional Shopify, WooCommerce, and BigCommerce context.	Ecommerce helpdesk, AI, and optional Voice and SMS.
How you pay	Free for one Teammate. Core: $49/month. Pro: $99/month. Both paid plans include unlimited Teammates.	Helpdesk pricing follows conversation volume; AI resolutions and optional channels affect the total. It is not priced per teammate.
What to factor in	Unlimited human conversations. Free has 30-day history; paid plans have unlimited history. AI has monthly and daily allowances.	Compare your busiest month, including AI resolutions and any Voice or SMS usage, rather than only your quietest month.

USD. Minnas prices above use monthly billing. Competitor terms and plan details can change. See Gorgias’s official details ↗

Where Gorgias stands out

Ecommerce depth

Gorgias combines an ecommerce helpdesk with AI, a large app ecosystem, and optional Voice and SMS. That breadth is useful when support is part of a larger commerce operation. Start your evaluation with the store actions and channels you need every day.

The Minnas approach

One place to pick up the conversation.

A customer writes in. You see the conversation, bring in a Teammate, and keep the answer moving. Add Messenger to your website and connect your store when order context helps. You can also publish help articles for the questions that come up again and again.

Explore Minnas’s Inbox and store context →

A thoughtful move

Try the fit before you switch.

01 / MAKE A SHORT LIST

Bring your real needs.

List the channels, store actions, and automations you use. Try your essential workflows in a new Minnas Workspace before moving customer traffic.

02 / BRING SOME HISTORY

Start with a small import.

Minnas accepts conversation CSV files under 10 MB with a name or email and message body. Exports may need reshaping. Test a sample; attachments, rules, and every original field will not automatically transfer.

03 / CHECK BOTH DIRECTIONS

Make the handoff carefully.

Reconnect email and store Channels, set up Messenger, and check incoming messages and outgoing replies. Keep access to your old history while you confirm the new setup.

Need to check a workflow? Ask us →

Good questions

Before you decide.

Is Minnas a replacement for every Gorgias workflow?

No. Test your essential store actions, integrations, and communication channels before switching. Minnas is a good candidate when your core need is a shared email and website Inbox with customer and order context.

What does Minnas Free include?

One Teammate, one Brand, one connected store, email, Messenger, and unlimited human conversations with 30-day history. AI, automations, saved replies, and help articles have allowances. Core is $49/month or $490/year for unlimited Teammates and history. Pro is $99/month or $990/year for up to five Brands.

Is this an independent review?

This guide is written by Minnas. We explain where each product may fit and link the official competitor source so you can check the details yourself. We do not claim identical features or guaranteed savings.

Reviewed September 07, 2026 · Source: Gorgias official product and pricing information. Product names belong to their respective owners; no affiliation is implied.